Sterling Lexicon

"Great people work here."

"impressive office"

"Good place well organized"

"Good."

"Best insurance!"

"I recommend to anybody."

"Great Company!"

"Nice building"

"Zurich office in Zurich!"

"I had an excellent experience with Stirling Lexicon. My moving consultant, Robert O'Riordan, was friendly, communicative, and went the extra mile to provide me with lots of options to suit my move. The partner organisations in the USA were also professional and easy to work with."

"I used Sterling lexicon service to move me from Toronto, Canada to London, UK. I dealt with Robert O’ Riordan, and I was very happy with the level of service, and would recommend Sterling Lexicon to anyone moving."

"Hatte einen Schaden gemeldet, Geld wurde innerhalb weniger Tagen überwiesen. Sehr zufrieden!"

"Sehr schön renoviert fühle mich wohl"

"Sicura, affidabile e molto cooperativa in caso di sinistro"

"Cooler Arbeitsort. Top Fitnesscenter."

"Demandez Mr Issenbeck, top"

"Versicherung und Innovation = Zurich"

"Guter Arbeitgeber"

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"Brilliant service with exceptional communications! Thank you Sterling for making our move from Manchester to Toronto so smooth and uneventful. From beginning to end the communications have been exceptional, keeping us updated on the progress of our shipment every step of the way. We are specially thankfully for Karin Coley in the UK who has been amazing, so supportive and patient; the UK team who packed our belongs so carefully; Erik Anderson and the team here in Toronto who delivered, unpacked, and rebuilt our home for us here."

"The people is the best. Hard working."

"We used the services of Sterling Lexicon for moving our household items to india. Overall the services led by Ms Natasha was Excellent. Specifically 1. Excellent introduction of the process and the paperwork required, 2. Efficient remote assessment of the volume of items 3. Efficient and friendly packer, 4. Good coordination with the counterpart in India ( Ms Suhani of P.M relocations) for customs clearance and delivery 5. Timely delivery 5. Safe packing and delivery with no damages. Highly recommend"

"We have used Sterling for a couple of moves and Samantha has gone above and beyond throughout. Keeping us fully informed and responding to all our (many) requests. Highly recommended!"

"Sterling Lexicon delivered my goods from Hamburg, Germany to Manchester, UK. The process was smooth, the team was very fast in replying and accommodating my requests. I can totally recommend Sterling Lexicon for any moving of goods."

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"It is very good service and the packing is professional, the delivery course is very good and smoothly. They provided professional and quick response. I would recommend."

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"I had an amazing experience with Sterling Lexicon. Karin was super professional and patient, making sure everything went smoothly. They kept me in the loop with constant updates on my household deliveries, which was really reassuring. I was also really happy with the crew that packed my stuff; they did it carefully and quickly. Everything arrived in the same condition as when it left London. Overall, I'm extremely satisfied with the service from Sterling Lexicon. The combination of Karin's professionalism and the crew's meticulous packing made this a seamless and positive experience. I would highly recommend their services to anyone in need of reliable and professional relocation assistance"

"Thanks so much for Sterling Lexicon helping us for the move from U.K. to France, Kelly Lancaster is so knowledgeable and professional, she understood our situation and help us to solve the problems. The teams in both U.K. and France sides are so kind people, they really helped us to relieve the stresses! I would highly recommend their services!"

"Contacted several companies for relocation quotes, they are certainly the most efficient and responsive one throughout the whole process. Everything went smoothly and quickly afterwards."

"The moving service rendered was really professional. Julie, the moving consultant assigned to me made the whole process seamless. I highly recommend."

"The handling and coordination of my relocation from Australia to Germany were outstanding. The communication, management, and overall coordination, especially through Samantha, were truly remarkable. I can highly recommend Sterling Lexicon based on this experience. Of course, such experiences are often dependent on the people involved, and in this case, I would like to specifically highlight Samantha's exceptional work, which made a significant difference throughout the process. Thank you very much."

"We recently used Sterling’s moving services and were handled with care, professionalism and the communication was excellent. Our advisor was Natasha and her communication and proficiency were outstanding! Solution oriented too and you need someone like that when you’re dealing with ever changing circumstances that are out of your control. Thanks for your hard work to make things as easy as possible for us 😊"

"Sterling Lexicon is a professionally run company with excellent customer service. The packing, removal storage and delivery services were all carried out with care and attention to detail. The administration and office staff were very helpful and prompt in providing details of their services and quotes. They were flexible with timings and kept to the schedule both domestically and internationally."

"I had to move from UK to the USA so reached out to Sterling Lexicon. Karin Coley was my senior moving consultant. Karin did an exceptional job by guiding me throughout so well that the whole process looked very seamless. Karin was friendly, approachable, professional & very empathetic. Also thanks to Ian & Kenny who were great in terms of packing all my items carefully. I wish there could be more than 5 stars I could attribute to Karin & the Sterling Lexicon team. I highly recommend Karin & Sterling Lexicon. Incredible staff, reasonably priced, very efficient & overall a great company. Massive thank you to Karin & team."

"I used Sterling Lexicon for my private relocation from London to Paris. I have to say I have been very impressed by how efficiently the whole process has been managed. I felt the team was always available, knowledgeable and accommodating. The moving crew itself was very professional, friendly and super helpful. My furnitures and my 154 boxes arrived in my new home with zero damage and the crew managed to unpack and reassemble all the furnitures in less than 6 hours. Also worth mentioning how careful the packing has been done explaining also the good outcome. Super impressive and congrats for the amazing work!"

"I had an outstanding experience with Sterling Lexicon. The team arrived ahead of time, worked efficiently, and handled everything with great care. The entire process went smoothly - their professionalism and care made what could have been a stressful moving process so much easier. I highly recommend them to anyone looking for a reliable and stress-free moving service!!!"

"I have my moving from Switzerland to UK done by Sterling Lexicon and I only have good things to say about them. From their customer management, through Natasha Booth, to the survey and packing team, all of them delivered much more than I expected and pushed their work to attend my very short deadlines. I really appreciate all their work."

"The Constantine removal company was amazing. They arrived on time and did the job perfectly. Communication with Stirling was great. Will recommend 100%"

"We moved back to London from Portugal in August. A family with young children and fraught with anxiety about navigating the minefield of rental properties in London. We decided our best course of action was to enlist the help of a relocation agent. Having had an awful experience with a different relocation company, the bar was set low and we had little to no expectations Sterling Lexicon would be different. I spoke with the relocation manager and expressed our hopes and fears. She listened intently and promised they could deliver. And deliver they did! We were assigned to Maria Gilbert who is possibly the best relo agent we’ve ever worked with. She understood the brief from start to finish and fought tooth and nail to find us a property within 6 weeks, negotiate it to the price we set and fought for us through the multiple snagging issues after we moved into the property. I cannot recommend them highly enough. We found Sterling Lexicon has a fresh and different approach to their clients needs and we will always be grateful for choosing them to help us seamlessly integrate back into the London property market."

"Sterling Lexicon has been so incredibly helpful throughout a very stressful process of moving from the United States to London. Each person I've interacted with, especially Louise, my main point of contact, has been friendly, professional, and incredibly responsive. Would highly recommend this service to anyone."

"I recently moved to the UK and used Sterling Lexicon to assist with my relocation. I can't recommend them enough! The team was incredibly helpful throughout the entire process, from answering all my questions to providing invaluable advice on navigating the move. The team went above and beyond to ensure my move was as smooth and stress-free as possible. They were always available to answer my calls and emails promptly and made me feel like I was in good hands. Overall, I had a fantastic experience , and would definitely recommend their services. Their professionalism, knowledge, and expertise made a significant difference in my relocation experience. Thank you, Sterling Lexicon, for your outstanding support!"

"Robert O'Riordan, the moving consultant from Sterling Lexicon that I was assigned to, was very accommodating and informative during this difficult moving process. He was easily accessible via phone and email which made communication much easier. I felt reassured with having him manage my moving affairs."

"A very friendly and professional team that's pleasure to deal with. They helped me with the relocation of my belongings to London. The team has been very accommodating to my schedule, arrived on time, worked fast and efficiently. Couldn't have asked for me. Louise has been arranging everything behind the scenes and was an absolute pleasure to work with."

"Robert O'Riordan is fantastic to work with. He is professional at all times, knowledgeable, and efficient. He works hard to provide his clients with a top rate service. He is diligent and checks up on the packing and moving progress at every step of the way, as well as provides updates once your containers are on the water. I highly recommend Robert and Sterling Lexicon for your next move (or in our case - moves)!"

"Robert O Riordan helped me to plan a complex transfer of family items from USA to Europe. He was very expedient in answering my questions and preparing an estimate. He also helped me to understand the issues on importing items from inheritance. Highly recommended."

"Samantha was very helpful in organising the movement of my furniture. Response times were very quick and she was very clear of what was required, as well as the regulations with respect to cross border movements. Thanks!"

"Sterling helped me move back to London from the US over 10 years ago - and did such a professional job with move logistics and storage that they were the first company I thought of when I was selling my London house recently. Rather complicated timing and a 2 step move including storage was masterminded by the amazing Senior Moving Consultant Robert O'Riordan who made the whole organisation headache disappear for me. He and the moving team, led by the wonderful Lee, removed so much stress from the move and made it all seem effortless from start to finish. I am so grateful to them all and they thoroughly deserve a 5 star recommendation."

"I have moved to and from the UK with Sterling on 2 previous occasions ('00 & '12) and their service was excellent. It is time for a third time (back to the US from London) and I called Sterling first to get advice and guidance on the current process. Robert O'Riordan was my contact. He was very helpful, professional, and responsive. I would not hesitate to use and recommend Sterling again."

"My dealings with Robert O'Riordan at Sterling Lexicon couldn't have been more congenial or helpful. He arranged the move and made himself available to us every step of the way. I would definitely recommend their services and in particular, Rob."

"Relocation can be an overwhelming experience, but thanks to the Jessica and Sterling, my recent move was an absolute breeze! This service deserves all the praise for simplifying the daunting process of relocating. Jessica is a professional consultant with lots of patience, and have been very helpful throughout the whole process with organized list. She is responsive and responsible, and I was able to settle down within a tight timeframe during the summer vacation season. I also appreciated the personalized tips and advice tailored to my specific needs. Whether it was guidance on apartment hunting or suggestions for settling into my new neighborhood, the Jessica and her backup colleague offered valuable insights that made my transition smoother. I would highly recommend this service."

"I was assisted by Sterling Lexicon in relocation and hotel stay when I moved to a different country. They helped me the booking flights, initial stay and helping me with shipping my household stuff. I am very happy with their help and support. Joanne and Samantha were very quick in responding to my queries and helping me wherever I needed guidance. I am very grateful to their help and support."

"Natasha Booth organized our move from Italy to the United Kingdom. Her work was impeccable. She replied to all our queries in no time and took care of all the details. I could not recommend her enough."

"I had quite a few contents that were to be shipped to Australia from the UK. Sterling Lexicon proved to be a very professional and competent organisation. Both office staff and collectors were easy to work with and supportive of my needs. Definitely recommend."

"I obtained a quote from Sterling Lexicon through Robert O'Riordan to ship some items to Australia. When we discussed what we were planning on shipping, he was excellent at helping visualise what we would be taking, going through each room of the house. It was clear he was very knowledgeable about shipping items to Australia and items that would likely get flagged up in customs, and was able to help decide if certain items were worth shipping. After speaking to other shipping companies, the professionalism, service and knowledge from Sterling Lexicon and Robert really stood out."

"Very impressed with customer service provided by Robert O'Riordan of Sterling Lexicon. All questions answered immediately, extremely responsive to all our requirements, offered expertise. The turnaround for all emails and questions asked was by return if not sooner - very good indeed. Highly recommend."

"--- A heartfelt thank you to Robert O’Riordan for the exceptional services provided to my wife and me during our complicated move. Your expertise, patience, and attention to detail made all the difference, transforming a challenging situation into a seamless experience. We are immensely grateful for your dedication and professionalism. You truly went above and beyond, and we couldn't be more thankful for having you guide us through this journey. 🌟 ---"

"I had a very positive experience with Sterling Lexicon. I can't thank Negin Shamloo enough; she managed to find an apartment that was an absolutely perfect fit for my needs. Her consistent support and responsiveness throughout the relocation process were invaluable."

"We have been using Sterling Lexicon for many years, both professionally and personally. We have always been extremely satisfied with the quality of their services and the professionalism of their teams who are always available and attentive to our needs. We highly recommend"

"Very high quality of service - the movers were very professional both at origin and destination. Packing was doing quickly with very little disruption and nothing was broken during the move. Very happy with the service and would highly recommend to anyone looking for a moving company."

"Moving house is stressful, however Carly and Luaren were fantastic in supporting me. Every question or concern was answered effectively and efficiently and took all the stress out of the move. Brilliant support, brilliant communication and highly recommended."

"They were absolutely amazing! From the admin help and support that Natasha offered, to the moving day with Carlos and his team, everything was done with care and agility! They are professionals and offer a great quality service!"

"Natasha was very friendly yet highly professional and proactive in coming up with suggestions and trying to assess availability and possible scenarios. This altogether helped me obtain the TOR approval within reasonable time and gave me confidence the transaction was being handled by professionals"

"Fast, reliable quotation & willingness to help non-corporate customers finding the most cost effective way to plan their international move. We ended up selecting another supplier, but their service provision and openness stood out"

"Tracy Rigney, is a genius, she is superb in carrying out her duties from beginning to the end, like a master project manager and an excellent problem solver. Sterling Lexicon is favoured to have you. The company is a great company"

"Sterling Lexicon (Aliya) did everything to make sure I was taken good care of before, during and after my relocation from Africa. Their availability was as good as their reliability. Great service!"

"Robert O'Roirdan from Stirling Lexicon helped my family and I move the contents of our home from Charlotte NC, USA to the UK without fault. He was proactive in the most supportive way."

"I really enjoy the moving, the staff are very professional, friendly and super efficient!"

"I approached Sterling Lexicon for a quote for my overseas removal. I liaised predominately with Robert and found him to be courteous and prompt and helpful in answering my questions. The whole process of acquiring a quote was easy and stress free."

"Highly recommended! Special shout out to Robert O'Riordan who helped and provided expert guidance throughout the whole process. Easy to tell Sterling Lexicon are professionals in organising moves vs the smaller outfits!"

"Very impressed with the friendly and swift customer service from Sterling Lexicon. A big thank you to Tracy for offering her guidance and support on my relocation to make me feel at ease and valued."

"All professional, great support during the relocation, all organize in the perfect way together with transportation. High recommended"

"Robert O'Riordan was a fantastic contact dealing with a quote to the Isle Of Man. Quickly informed about costs and relevant paperwork that helped inform choices I could make. Integrity appreciated."

"I had very positive experience with Sterling Lexicon. Really professional & supportive. Special thank you for Natasha Booth. Recommended! Br Maryna"

"We have used Sterling several times and have only had great experiences. Recently, we have been assisted by Robert who went above and beyond to help us arrange our move."

"Great service received from the Sterling Lexicon team during our recent relocation. Helpful, responsive service: couldn't have asked for more."

"My move to Germany was quick and stress free. Robert O’Riordan has been super available at any time sorting everything out very quickly, definitely he made it much easier."

"The team of movers were professional, courteous and overall helpful during our move. I would highly recommend Sterling for a move and we will use them again."

"I have used Sterling a few times and most recently in March. The crew and office team were very helpful, efficient and careful. Would recommend."

"I had a fantastic experience with sterling. Their whole team is so supportive who kept guiding me throughout my process"

"Robert O'Riordan was extremely helpful, professional and responsive when helping us with our move. He's a credit to the company!"

"I had my households shipped from Plymouth to Liverpool recently with Sterling and the service was really great and very easy."

"Robert couldn’t have been more helpful. He was quick to respond and answer all my queries as well as put me in touch with his colleagues for additional services we required. Highly recommend."

"Very professional company with quick response time for all my questions. They helped me with a moving from Hungary to Germany and all involved parties done a great job."

"Excellent service by the Sterling team and also very good customer support. The team is always very responsive to the needs of the customer. Very happy with the service provided."

"We relocated to a new country, and everything went as smoothly as possible. The team were very professional, attentive and efficient. Recommended to take the stress out of moving!"

"Robert was very thorough and proactive in helping with costings. It was easy to make contact and grateful for the helpful and fast response."

"Robert, was very helpful and explained in a concise manner and was very responsive with regarding the quote I received, relocating to Kenya."

"Great service — throughout my move, Lauren was always friendly, helpful, and quick to resolve any issues/requests. Thank you, Lauren!"

"I was so pleased with the service they have offered to me, they spent a long time with me on the phone to resolve my request, and been very cooperative and understanding Thanks a lot Aliya Dyussembayeva for this help, For sure next time when I’m the same assignment I will come back to requesting your services"

"Great costume service. Robert O'Riordan was super helpful and dedicate to my enquiry."

"Robert O'Riordan was very helpful and prompt in answering my queries w.r.t customes, providing detailed quotes and other useful tips."

"Admin staff and removal team at both ends were highly efficient and pleasant to deal with - highly recommended."

"The team was excellent and really appreciated their support on the move."

"High quality service provided in moving from Belgium to UK"

"Emily was extremely attentive to my needs and made sure that the relocation went smoothly."

"Great Relocation Company. Very supportive and always demonstrate a "to do" and helpful attitude."

"Great experience. Carly Shannon (in particular) always very responsive."

"My contact was Emily Bedwell, who was very responsive and helpful."

"They were professional and it has worked smoothly."

"Kind, swift and professional service. I strongly advise Sterling Lexicon."

"Great customer service. Very efficient and helpful."

"Great experience overall very helpful and quick in responding!"

"Amazing service. The best you can find in 2023."

"quick efficient loading friendly staff would recommend 👍"

"Even though was late, the boys seen to me immediately and was tipped in under 30 minutes 👍"

"Great experience and very supportive!"

"Great set of lads and polite staff"

"Professional smooth and efficient service."

"Emily very good and helpful."

"Nothing is safer than a Swiss bank or a Swiss insurance company — or so they say."

"Hello nice building very historique"

"Muy buen servicio y atencion"

"Kann mich nicht Beschweren"

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"Robert was really helpful and great communication, came back to me in good time with a quote"

"always very helpful. Prompt responses and very good customer relationship. Look after thier customers."

"Super helpful and good communication from Robert O'Riordan, would use again"

"Auto Versicherung war sehr gut bis zum Mietwagen. Sixt ist ihr Partner. Hat EXTREM VIEL SCHLECHTE REZENSIONEN. Zum Teil schon lebensbedrohlich. Und trotzdem mutet man es einem zu. Meine sixt Bewertung ist bei 1 Stern. Auto super. Vollkasko bringt gar nichts. 700 Fr. für Vollkasko und 4500 Fr. Wegen Parkschaden??🤔 man hätte die Polizei informieren sollen!? Damit die Steuern steigen?! Und Zürich Versicherung findet es sei mein Problem?! Das ist doch UNGLAUBLICH."

"Ich hatte viele jahre verschiedene policen gehalten. Nun habe ich meine kundenbeziehung gekūndigt wegen zu hohen preisen und kundenunfreundliche interaktionen / verhalten."

"Copying and pasting feedback from email as requested. A fine service but more than expensive than competition. I felt like once the payment went through, i was left a little in the dark. I asked a question or two and didn't hear back. For example, I didn't actually get told when the shipment would be there, which made it a little tricky to plan Pick up: all went well and was done quite quickly Drop off: I received a call at like 2130 on a Sunday evening saying they were ready to drop the items off. I suggested they should do it the next morning Came in the morning and the drop off was done very well I was a little disappointed that i had to help the driver carry the bed up a flight of stairs because he was on his own. It wasn't a big deal for me because it was one flight and i'm in okey shape but suspect this won't be the case for everyone. Everything arrived and was in okey condition with a few bumps and scratches"

"Collection, took a while, friendly staff."

"At the beginning sterling was useful with some papers of the relocation in Zürich, but regarding to housing and the rest of the support they are supposed to give you, they don’t care about it. The lady in charge of us couldn’t care less. She was always blaming to the market. The company of my husband give us support with other agency (as we were months without finding a house and our things already arrived) and the new agency found the perfect place (was what we were looking for), gave us a lot of option. Was very supportive with the rest of papers and documents we needed to do to be settle. So we saw it was possible to have a better service regardless the market. As an answer for your reply, my husband and his company already gave the feedback to your agent. The name that would come to your data base is my husband’s name, but I know what I’m talking about as I’m the one dealing with all this problems. The person in charge of us even suggested us to move to a VERY far place and even change our son to a different school. That was the point when the company talk to you that it was not acceptable and give us another agency to manage the situation"

"abzuholen. Nach mehrere Telefonanrufe von unsere Seite, mussten wir durch unser Vater (der war in der Schweiz) die Relax Assistance anrufen, weil wir keine Anrufe mehr tätigen könnten, es stellte sich nun fest, dass die Pannenhilfe eigentlich nie bestellt wurde, erst um ca. 20.00 Uhr wurde dieser beauftragt und der Pannendienst kam um 20.45 an. Das Auto kam dann gut in die Schweiz an, jedoch war uns direkt zu bemerken, dass Jemand das Auto gefahren ist.  40km mehr wurden gefahren seit Abgabe am Pannendienst (Bilder vom Tachostand als Beweis sind vorhanden), jedoch konnte da die Relax Assistance / Zurich keine Information kriegen, was wie und warum wäre das so. Im ganzem mussten wir von unsere eigene Tasche 700 CHF Telefonkoste bezahlen, weil die Relax Assistance mit uns auf keinen anderen Weg kommunizierte, obwohl wir mehrmals seit dem 1. Anruf mitgeteilt haben, dass wir nicht viel Anrufe tätigen können, weil das vom Telefonanbieter irgendwann gesperrt wird. Zusätzlich haben wir alles alleine buchen müssen (Hotel + Flug), weil da wiederrum die Relax Assistance nicht schnell genug reagieren konnte. Ihre Ausrede: «es ist Ferienzeit, wir haben sehr viele Fälle und viele Mitarbeitern sind in den Ferien und momentan sind wir nur 2-3 Personen, die arbeiten, daher auch schwierig für uns auf die E-Mails zu reagieren» Zusammengefasst sind wir einen GANZEN TAG in Albanien stecken geblieben, mussten mit der Relax Assistance kämpfen, um zu kommunizieren, weil diese nicht auf E-Mails reagierten, obwohl wir den Fall mehrmals geschildert haben und mussten trotzdem alles selber aussuchen und buchen. Es stellte sich ja auch fest, dass wir eigentlich mehrmals angelogen wurden, da der Pannendienst nie bestellt wurde. Zusätzlich wollen Sie jetzt auch nicht die 7OO CHF Telefonkosten übernehmen, obwohl wir den Kommunikation via E-Mails , Skype, Teams, Whatsapp verlangt haben. Relax Assistance war leider gar nicht so relaxed, sondern eine stressige Zeit und die Lösungen mussten wir alleine finden."

"Wenn Ihre Versicherung Ihnen von heute auf morgen eine Prämienerhöhung von 15% (!) aufdrückt, dann stimmt was nicht. Für mein Nissan Micra bezahle ich seit 4 Jahren Fr. 789,-, plötzlich wollen Sie Fr. 903,- von mir! Das ganze Gejammere von den "erhöhten Reparaturkosten" kann ich nicht mehr hören. Immer wird alles auf den schwer arbeitenden Burger abgewälzt. Hauptsache sie können jährlich ihre satten Profite wie gewohnt einfahren - wenn nicht, muss der Kunde blechen. Auch wenn es im Vertrag anders steht - spielt keine Rolle, das Geld muss her! Für Vertrauenswürdigkeit und Verlässlichkeit Null Punkte!"

"Just terrible experience. They are not proactive, communication is leaking. They do not find the best deals for their customers. They use all kind of partners like silverdoor so communication is not efficient."

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"They raised my insurance by 32%, even though I’ve never had an accident. I’ve been with them for 10 years, and in that time my rate has gone up by 90%. They do it simply because they can. But let’s look on the bright side: I switched my policy to Baloise, and they matched exactly what I had with Zürich, only for way less 😁 So thank you, Zurich Insurance, by refusing your scam, I ended up paying even less!"

"Please read the contract before signing. There are a few points thar will raise your eyebrow. They WILL try to bind you into non terminable contract. In my case they also denied a claim. Great business if you think of it."

"I was really disappointed when I worked with this company for looking apartments in Switzerland. They ignored my wishes, worked slowly and in the end I found my apartments myself. Useless service, they gave me only stress. And of course it's too expensive for a such bad service. Don't recommend to use them."

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"I insured my car with this company. when I stopped the police, they gave me a fine of 1500 euros. Is it normal practice for your company to take money and not insure the car? This process has been going on for 7 months. managers do not make contact. I do not recommend this company. take care of your money and nerves."

"It's a misogynist company that does not support women's basic rights. We filed our health insurance claim, which involved getting abortion in a foreign country (it's an essential care in Australia). We are currently bagpacking in South America, and this company makes sure that with 100's of pages of terms and conditions - no claim is approved. We need to stop buying their policies. I am shocked that comm bank has teamed with them for their travel insurance."

"Absolutely the worst insurance company. We had a holiday planned to Morocco right after the major earthquake on the 08.09.23, including Marrakesch and Atlas mountains. And the company said that there is no reason to cancel the trip. Nevermind the fact that there were aftershocks still doing damage, still rescue missions going on and road for our tour route. If a claim with a natural disaster gets rejected then I honestly don't know how anyone benefits from Zürich travel insurance. In contrast, AXA approved the cases related to the event."

"Unfortunately such an old insurance company has still a lot of problems with communications. During a claim, I have been passed to over 5 people, ending by Mr. Dario Rechsteiner, who only replies briefly to an email after one week or more, without even answering to all questions. He is never reachable no matter how much you ask to speak with him and all I managed to get over their official phone line is that they will forward my request for a reply as soon as possible, but it prooved to be without any luck for more than one week. Over my last conversation, the lady who was looking at my case, Fr. Zürcher, told me that the money for the case was already transfered to my account and had to spend 5min explaining that the amount which was paid was only for getting the 'repair offer' from the repair shop, not for the broken item. She also seemed not very friendly over the phone and I am not a picky person. I am not sure how the employees are trained, most seem very professional over the phone but there is clearly something wrong in keeping customers updated with the status of their claims, for this reason, I give Zürich Versicherung 1 star and will gladly move to another company next year."

"Zurich Argentina As of this date, almost two months after the claim, I have not received any news about the status of my refund. I am really very disappointed in how they are covering the claim. It leaves me very concerned about the coverage they offer and the amounts they cover in relation to what is paid monthly in my two houses. Since I did not receive any news from you by phone, nor did you respond to my emails, nor the queries I made on your website, and neither did the administration telephone number that you informed me and the telephone number of the Zurich branch in Mar del Plata give me a non-existent line. generates mayos mistrust. I request the telephone number to cancel the service they offer since although it was a glass with a very low amount, they put a thousand obstacles to cover the insurance and on top of that they send me a person who charges me as much as I pay for the change of the uncovered glass. On the other hand, I take care of finding a lower price and they don't take care of anything. I have had the insurance for 11 years and I do not want to know what happens if I had a major claim, really embarrassing. Other insurance covers a third of what I pay for each home insurance, up to 3 times what you cover. I request that you tell me the phone, email or whatsapp to unsubscribe, and I inform my bank (HSBC) what happened"

"I bought 3rd pillar from Zurich insurance of Switzerland. After 2 years, i have to move from Switzerland to Germany. I lost 8500 CHF"

"waiting 3 years for changing adress, after calling, letter sending, emailing them still no change adress, i am living 3 years in a different place....great job!!!"

"Totalement insatisfait. Je fais face à une lenteur extrême de la part de cette compagnie pour une opération basique de rachat de 3 ème pilier d’une assurance vie. Déjà 4 mois que je suis en attente de mes fonds et ce n’est toujours pas finalisé. Zurich Switzerland"

"Erdrückende und unprofessionelle Leistungen dieser Versicherung! Infolge Auszahlung von Krankentaggelder werden von der ZURICH Versicherung peinliche Ausreden und unsachgemäße Vorgehensweisen praktiziert um bestmöglich den Versicherungsnehmer um den Anspruch der KTG (Krankentaggelder) welcher jener verdient zu umgehen! Die ZURICH Versicherung präsentiert sich als Top-Versicherer und profiliert sich als Spitzenprodukt?? Leider nicht alles Gold was glänzt! Sachbearbeiter welche den Versicherungsnehmer unverschämt und schamlos mit unnützen Ausreden, Auskünften abfertigen. Versprechen und Zusagen nicht einhalten. Sich mit Biegen und Brechen einer KTG-Auszahlung drücken und bloss 50%, anstelle der eigentlichen zustehenden 100% infolge eines labilen Gutachtens eines Arztes, welcher mich innert 100 Minuten analysiert haben soll und dabei noch angelogen hat, festhält! Diesbezüglich, das Gutachten nicht korrekt prüft und sich daraus mehre Fehlaussagen ereignen welches fernab von Professionalität zeugt! Ein solches Vorgehen ist lächerlich und schlechthin unprofessionell der ZURICH! Sinnlose Vertröstungen jeglicher Art! Ablehnung eines fachärztlichen Berichtes welcher explizit die Erkrankung eines Patienten erläutert! Einfordern eines fachärztlichen Berichtes und sich dann weigert diesem nachzukommen! Im Sinne, was man auch tut, es wird von der ZURICH nicht wahrgenommen! Ich habe es satt mich mit der arglistigen Arroganz der ZURICH auseinandersetzen! Ich stütze mich ab sofort auf professionelle Unterstützung! Zwei Daumen runter für die ZURICH! PS: Abschließend, die ZURICH erlaubt sich die Frechheit und lässt einem 5 Wochen warten um einem schlussendlich negativen Bescheid abzugeben! Unfassbar!"

"Aus heiterem Hinmel wird man informiert, dass die Versicherungsprämie mal einfach um 15% erhöht wird. Begründet wird dies mit sehr allgemeinen Aussagen. Auf Nachfrage wird man mit einem absolut uneinsichtigen Mail mit Verweis auf die AVB abgespiesen. Und dies auch noch sehr knapp vor der Kündigungsfrist, sodass man unter Zeitdruck eine andere Versicherung suchen muss. Die Zurich Versicherung hasst ihre Kunden, anders kann man sich sowas nicht erklären."

"Zürich Versicherung betreibt reine Profitmaximierung auf Kosten der Mieter: Sanierung der Bäder und Fassade während Monaten, am Schluss erhält man CHF 500.- für 20'000.- Miete die man in der Zeit eingezahlt hat."

"Assurance à fuir, accident le 25 février et je ne suis toujours pas indemnisé pour le véhicule épave, je ne peux plus aller au travaille car pas de véhicule et l’expert me disait que tout allait être rembourser en 10 jours et rien reçu. Quand je demande on me dit que ça dois être validé par un et ensuite par un autre en faite je tourne en rond et je n’en dors plus de la nuit. Je ne vais pas pouvoir payer mes factures à la fin du mois car je n’aurais pas de salaire vu que je fait de l’intérim. Alors un conseil FUYEZ"

"Wollte wegen eines Todesfalls in der Familie, meine langjährige Unfallversicherung kündigen, da der Verstorbene (mein Vater) die Beiträge in Höhe von über 700,- Euro jährlich (seit über 20 Jahren) für mich übernommen hatte. Die Zürich Insurance antwortete mir mit einer generierten Nachricht, dass die Kündigung "leider" nicht innerhalb der 3-monatigen Kündigungsfrist eingegangen sei und sich mein Vertrag nun um ein weiteres Jahr verlängern würde. Kurz darauf erfolgte dann auch noch eine dynamische Anpassung - natürlich nach oben! Zum Glück hatte ich bisher keine Unfälle, da ich mir gar nicht ausmalen möchte, was im Leistungsfall für ein "Desaster" auf mich gewartet hätte. Eine traurige Bilanz - aber nun ist mir klar, weshalb das Unternehmen finanziell so gut aufgestellt ist. Ich rate jedem zur Vorsicht und wünsche allen eine gute Wahl - hoffentlich bei einer anderen Versicherung."

"J'ai une assurance auto chez eux depuis 4 à 5 ans. J'ai changé de véhicule plusieurs fois et la police modifiée en conséquence, mais je suis toujours resté fidèle. J'ai uniquement eu un petit sinistre qui a été vite résolu. Cependant, depuis environ 2 ans, c'est le gros bordel au niveau de leur système informatique. Je reçois des factures de quelqu'un d'autre (qui a le même nom, mais pas la même adresse du tout). Ils sont au courant ! j'ai expliqué le cas plusieurs fois au téléphone à plusieurs personnes différentes. J'aurais pu payer pour cet autre client si je n'avais pas vérifié... Avec mon dernier véhicule, j'ai déposé les plaques pour l'hiver, et ils ne l'ont pas inscrit dans leur base de donnée, même chose pour la vente quelques mois plus tard. J'ai envoyé des mails avec toutes les preuves : contrat de police signé, quittance de la poste pour la dépose/reprise des plaques, confirmation de reprise d'assurance. contrat de vente de véhicule. Depuis ce moment, plus rien. Pas de réponse, obligé de relancer, d'appeler encore et encore... Franchement, choisissez une autre assurance."

"Pior companhia que conheço,tive um sinistro e agora não assumem a responsabilidade, não respondem aos meus e-mails e vou ter que seguir para tribunal, enquanto pagamos somos óptimos clientes mas quando precisamos deles fogem á responsabilidade. Sou camionista á 22 anos e nunca vi uma seguradora tratar assim alguém,quem tiver seguros nesta companhia que se prepare para quando tiver um problema."

"Absolute Katastrophe die Autoversicherung. Wie alle wurden sie teurer für 2024. Wir bekamen die Rechnung, haben sie bezahlt dann kam eine Mahnung über einen Betrag. Unterdessen behauptet diese Firma ja es sei ein Fehler unterlaufen und der Betrag wurde bei vielen noch höher...wir haben eine Erhöhung von 2023 auf 2024 vo ca 25 bis 30 Prozent erhalten. Unfallfreie Kunden sind wir bis heute."

"Sie versuchen sich konsequent vor ihrer Verantwortung zu drücken. Hatte im Februar einen Arbeitsunfall seit dem bin ich nur am streiten obwohl Experten der Schulthess Klinik bestätigen das dies folgen des Unfall sind stellt sich die Versicherung queer und jedes mal wartet man wieder ewig bis es geprüft wird. Die Zahlungspflicht wird dann einfach verweigert weil der Arzt der Versicherung keine Zeit hat. Musste mittlerweile meine Wohnung aufgeben und kann meine Rechnung nicht bezahlen vielen lieben dank für gar nichts. Wer sich hier versichert macht sich selbst keinen gefallen."

"Versicherungen verkaufen den Glauben an ein unbeschwertes Leben. Aber sobald ein Versicherungsfall eintritt, bleiben sie untätig und kommen nur mit leeren Entschuldigungen daher. Keinerlei Wille für eine zufriedenstellende Lösung."

"In 14 Jahren nur einen Schadensfall von 350 Euro gemeldet trotzdem jährlich eine Erhöhung des Versicherungsbeitrags von 20-30 Euro pro Jahr bekommen. Jetzt nach 14 Jahren gekündigt und statt die Kündigung zu bestätigen wird nach 4 Wochen eine Vertragsänderung bis 01.12.2022 gesendet mit direkter Mahnung der Gebühren für 01.12.2021 bis 01.03.2022 und nochmaliger Beitragserhöhung. Und in der Mahnung auch noch verrechnet indem bereits gezahlte Gebühren addiert statt abgezogen werden. Die letzten offenen Gebühren sind beglichen und weiter werden keine Zahlungen mehr erfolgen. Sollen die mir die Verträge kündigen, neue Versicherungen sind bereits anderweitig und 500 Euro günstiger abgeschlossen!"

"Die Zurich Versicherung betreibt Greenwashing. Während sie einen "Climate Month" ausruft, schadet sie aktiv dem Klima, indem sie weiterhin Unternehmen versichert, die ihr Öl- und Gasgeschäft weiter ausbauen."

"Ticket System funktioniert überhaupt nicht. Niemand meldet sich zurück bei Fragen oder es wird einfach ignoriert. Habe nicht eine grosse Ahnung von einer klassischen Hausratsversicherung. Für mich persönlich nicht Vertrauenswürdig."

"Tive meu celular roubado , a seguradora não fez o acordo contratado, cuidado verifiquem reclame aqui , não confiável!!!"

"War über meinen Arbeitgeber über zurich unfallversichert. Seit 5 Monaten ist der "Fall in der Prüfung", seitdem habe ich keinen Rappen von der Versicherung gesehen. Eine Weiterbehandlung meiner gesundheitlichen Beschwerden kann ich mir nicht leisten. Absolute Frechheit!!! Die zuständige Sachbearbeiterin Fr. Stalder bemüht sich keineswegs um Rückmeldung. Die Versicherung wirkt in jeder Weise inkompetent."

"Die Baden-Badener Versicherung wurde von der Zurich aufgekauft. Bei meinem ersten Schadensfall (Privathaftpflicht) nach neun Versicherungsjahren wurde leider nach faulen Ausreden gesucht, um die Zahlung zu verweigern. Erst nach mehrfachem Hinweis auf den Vertragstext wurde der Schaden reguliert. Insgesamt schlechter Service und unseriöses Geschäftsgebaren. Im Schadensfall muss eine gute Versicherung sofort zahlen, ohne dumme Fragen zu stellen oder kiloweise Dokumente anzufordern!"

"Pourris. Très vicieux et à la limite du malhonnête comme assurance. On paye d'abord et une fois le paiement effectué on recoit les documents pour l'assurance annulation. Et on à 14 jours pour lire et annulé l'assurance. Alors certe tout est écris (la taille des typographies sont discutable et renforce ce coter vicieux de l'assurance) mais les vrais assurances annulation qui se propose dans notre siècle c'est simple et rapide. Fuyez cette assurance. Surtout si c'est easyjet qui le propose, ne prenez surtout pas cette assurance."

"Zurich Versicherung nicht zu empfehlen. Wenn leider der Ernstfall eingetreten ist, landet man jahrelang vor Gericht, weil die Zahlungsmoral dieser Versicherung mehr als mangelhaft ist. Außerdem werden Privatdetektive von dieser Versicherung beauftragt. Man wird durchleuchtet bis auf die "Unterhose". Das ist unfassbar 🤔🤔. Mitarbeiter melden sich nur wenn der Anwalt schreibt. Lieber eine andere Versicherung wählen aber Vorsicht:: die Zurich Versicherung hat viele Namen (kauft andere Versicherungsnamen auf) -- immer im Impressum nach schauen."

"Ein Stern ist bereits zuviel! Telefonische Anfragen dieser Agentur, sowie deren Zweigstelle in Baar werden nicht entgegengenommen. Schriftliche Anfragen werden, obwohl eine Postbeleg des Einschreibens existiert ist als nicht vorhanden mitgeteilt. Freche Antworten vom Kundenservice und völige pietätlosigkeit Kunden gegenüber. Obwohl man sich mehr als Rechtzeitzig gemeldet hat streitet die Zuerich alles ab. Nein Danke nie wieder. Und bitte unterlassen Sie Ihrer Standart Antworten auf eine Rezession."

"Ich habe keine versicherung gemacht.trozdem sie haben mir rehnung geschikt.ich habe noch nicht sie schlechte firma gesehen.und sie haben mir bei betreibungsamt gemeldet. Aber ich gehe zur gericht"

"Diese Versicherung antwortet auf E-Mail-Anfragen tagelang nicht und auch nur dann, wenn man nochmals nachhakt. Nicht empfehlenswert."

"Unverständlich wie man Zürich Versicherung abschliessen kann, haben Sie eine Panne erreicht man keine Person am Telefon innert 30 Minuten."

"Haben es sogar nötig Bewetungen auf Kununu zu löschen hahah"

"Keine Freigabe erhalten, obwohl ich mit meiner Freundin zusammenziehe. Eine Schweinerei dieser Laden!"

"Achtung!! Alle Verträge, Beratungen und alle Geschäfte mit Herr Reto Schweizer unbedingt gut prüfen!!!!!!"

"Bearbeitungen dauern halbe Jahre lang, und telefonisch nicht erreichbar"

"Die Dienstleistungen von Zurich werden immer abträglicher."

"Grauenhafte Versicherung. Das einzig Sichere ist der Verlust von Nerven! 1 Monat brauchte ich für meine Kündigung, trotz einer Kündigung per Mail und einer Kündigung per Brief wurde es nicht abgeschlossen. Hätte ich nicht am letzten Tag der Frist für die Kündigung permanenten Druck gemacht und am Telefon auf meine schriftliche Bestätigung per Email gewartet, hätte ich die Kündigung wohl immernoch nicht. Sie wussten nicht mal meine Email, obwohl ich seit mind. 3 Jahren versichert bin. Zeitverlust in Warteschlange und Gesprächen ca. 5 Stunden. Ich sollte Schadenersatz für so ein Quark bekommen. Mehrmals wurden mir Rückrufe/Antwort-Emails versprochen und nichts kam, wie kann man dann beim 100sten Kontakt nach meiner Email fragen? Schlimm! Spart euch eure Nerven und wählt etwas anderes!"

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"If I could give zero stars I would. A truly awful experience with Sterling Lexicon. This was not the first time I have used Sterling Lexicon but it will certainly be the last. They packed up our goods over 2 years ago and placed into storage. 2 mattresses were destroyed (one folded in half and stored that way for 2 years and one covered in mould and mildew). Made worse by the insurance offering they have which doesn't allow cover for mould and mildew if in storage for over 18 months! A number of items were also broken during the pack up and storage. Dealing with their insurance department was appalling and they took no responsibility for the mould and mildew even though I was unable to take out the insurance because of the time in storage. My advice based on my personal experience - find another company for any relocation or storage."

"Very very bad experience with the company. Our shipment hasn’t reached to us yet after 4months of packing, and they had kept making excuses, one after another. Told them to be proactive but until I chase an update, never told me about the delay. Unprofessional!! You want to waste your time and money and want to buy upset, choose sterling lexicon."

"Big headache to deal with. Will not accept responsibility for fault. Promised to ship goods in wooden crates for long distance shipment but used card box instead. No proactive communication or timely follow-up on status of shipments. Will not bring proper packing materials for clothing. Will try to overcharge by exaggerating volume during packing and afterwards."