Help Center

What is ReloFinder.ch?

ReloFinder.ch is Switzerland's leading platform for connecting individuals and companies with verified relocation service providers. We help match you with the right professionals for your specific relocation needs.

How does the matching process work?

Our matching process is simple and effective:

1. Fill out our detailed relocation requirements form
2. Our system matches you with suitable service providers
3. Verified providers contact you directly with tailored proposals
4. Compare offers and choose the best fit for your needs

Is ReloFinder.ch free to use?

Yes! ReloFinder.ch is completely free for individuals and companies seeking relocation services. We earn revenue from our partner service providers, not from users.

How do I submit a relocation request?

You can submit a request in several ways:

• Click "Get Started" on our homepage
• Use the contact forms on any service page
• Browse our company directory and contact providers directly
• Use our AI chat assistant for personalized recommendations

What information should I provide?

To get the best matches, please provide:

• Your current location and destination in Switzerland
• Timeline for your move
• Type of services needed (housing, visa, banking, etc.)
• Budget range and specific requirements
• Family size and special considerations

How quickly will I hear from service providers?

Most verified providers respond within 24-48 hours. During busy periods or for complex requests, it may take up to 72 hours. You'll typically receive 3-5 relevant proposals.

Can I contact providers directly?

Absolutely! You can browse our company directory and contact any provider directly. Each company page includes contact information, services offered, and client reviews.

Are all service providers verified?

Yes, we verify all service providers before they join our platform. Our verification process includes business registration checks, insurance verification, and reference validation.

What if I have issues with a service provider?

While we facilitate introductions, all services are provided directly by independent companies. If you have issues, first contact the provider directly. For serious concerns, you can reach our support team.

Can I leave reviews for service providers?

Yes! We encourage clients to leave honest reviews of their experiences. Reviews help other users make informed decisions and help us maintain service quality standards.

I'm having trouble with the website. What should I do?

Try these troubleshooting steps:

• Clear your browser cache and cookies
• Try using a different browser or incognito mode
• Check your internet connection
• Disable browser extensions temporarily
• If issues persist, contact our technical support

I didn't receive a confirmation email. What now?

Check your spam/junk folder first. If you still don't see it, the email may have been delayed. Wait 10-15 minutes and check again. If still missing, contact support with your submission details.

Can I update my submitted information?

Yes, you can submit an updated request or contact our support team to modify your existing submission. Include your original request details for faster processing.